Computer support and training for when you think you can't - You Can!

Do you feel like you are losing touch with technology, or maybe it was never your thing. Computers, tablets and phones are so much more complicated than they were, and can stir up all kinds of feelings. Anger, like wanting to throw the device out of the window, fear, and not wanting to turn the computer on from worry of pressing the wrong thing. It's all so stressful but it needn't be.

When you look at the news nowadays the technical landscape is full of stories of phone scams, email scams and computer scams. People losing money and in some cases their retirement savings, it's no wonder less IT confident people opt just to not touch the technology at all.

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However, the problems occur when the doctors start asking you to use their online portal to book an appointment, or get a repeat prescription. Maybe you just want to be able to do your online shopping or communicate via email with your younger family members.  

​Whatever you are struggling with from the simple how do I turn my computer on and use it, to more complicated questions, we have the online guidance course for you. We do sessions from half an hour upwards. We understand people sometimes need things explained slowly and clearly and in plain English. This is why our support staff will always take time with you to ensure you have processed the new information.

At your helpdesk, we aim to provide clear and understandable support. 

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When you contact our helpdesk, we ensure a straightforward and transparent process:

1. Phone 0333 6660151 or email support@yourhelpdesk.co.uk

2. Give us a description of the type of problem\question\training you have\need.

3. We may ask you for further information or for a remote link via our system to look at your computer if it's a problem you are having.

4. Your job will be banded depending on it's complexity, (our bands start from as low as £15)

5. We will quote you the exact price to resolve the issue or for the training session let you know the hourly or fixed course price

6. We do the work\training remotely.

7. Once you’re pleased with the work, you can proceed to make the payment.     

If you contact us with a computer problem, and in the unlikely event your helpdesk cannot resolve the problem, you will pay nothing. We will never change the price once we have started work on your system unless we have advised you at the quote stage that other parts that we cannot see may require changing, although this is normally if physical work is required to be done to the computer.